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The small print for #simplyhappy

GTC & Information for your holidays in STOCK resort

General information

Our prices are in euro per adult person or child and day. The prices are including wellness pamper-board and all STOCK inclusive services and excluding local tax of € 1.80 per person (from 15 years) and a day. Children and youth from 3 to 17 years are looked after in STOCK resort.

Children's discounts apply from 2 guests per room paying full price (in DBL and suites, except suites of category 3 & 4 during specific periods) as well as one guest paying full price in a single room.

Category 4 suites: minimum billing of 3-4 full-paying guests depending on the season

Single room supplement per day

Double room, Double room Sleepyhead, Superior double room Kolmspitz, Tower room: € 40.00
Superior double room Ice crystal, Sunview, Penken: € 70.00
Suites: 50% of the room rate for the 2nd person
(applies in the periods of the Family-SpecialWeeks . Outside of these periods, two persons paying full price are billed in all categories.

Additional guests

Third adult person in a room: 80% of the price per person
fourth adult person: 70% of the price per person

Accommodation only with breakfast

The discount for accommodation with breakfast is €15.00 per person and day.

Dogs

Dogs on request only. Contribution towards costs € 28.00 - € 35.00 per dog and day. One dog per room. Food charged as per order. Please understand that in some suites and in the restaurants, in the Spa-area and on the lawn, your four-legged friends are not admitted. We reserve the right to charge for any necessary final cleaning.

Wellness-pamper-board

The wellness-pamper-board begins on the day of arrival at 13:00 with our wellness-buffet and ends on the day of departure at 11:00 after breakfast.

Dresscode: Dinner in the restaurant and in the dining rooms is always a festive occasion. We thus kindly ask you to wear sporty, elegant clothes. For the gourmet gala, gentlemen are welcome to wear sports jackets.

Arrival and departure

On the day of departure your room is available for you until 11:00, but please understand that normally the room is ready for occupancy from 15:30.

Cancellations

Generally, cancellations of bookings are only accepted in written form. The Austrian Hotel Contract Conditions apply:

  • up to 3 months before beginning your holiday, we do not charge any cancellation costs
  • up to 1 month before beginning your holiday, we charge 40% of the total package price
  • up to 1 week before beginning your holiday, we charge 70 % of the total package price
  • in the last week before the day of arrival or in case of early departure, we charge 90% of the total package price.

Special cancellation conditions for the period 4.12.2020 - 11.4.2021
free cancellation possible up to 4 weeks before arrival
(27.8.2020)

Until no later than 3 months before the agreed start of the holiday, the accommodation contract can be annulled by Stock resort, for objectively justified reasons by unilateral declaration.

Cancellation terms: The Austrian Hotel Regulations apply:

Cancellation fee: For only €4.00 per adult and booked day of stay, you can cover all cancellation costs in case of accident, illness (medical certificate required) or other serious personal reasons of the insured party. If you do not want to make use of this favourable service, please let us know separately when making your reservation. Not bookable for reservations over Christmas / New Year's Eve / Carnival.

Deposit

For fixed bookings, we kindly ask for a deposit of €800.00 - €1,800.00 per room by credit card or by transfer to our account with Raiffeisenbank Finkenberg: IBAN: AT49 3627 4000 0033 3336, BIC: RZTIAT22274.

Account CH: Graubündner Kantonalbank/Chur, IBAN: CH72 0077 4110 2885 9050 0, BIC: GRKBCH2270A.

We recommend paying in cash (at a special- CHF-rate) or by MAESTRO-card, VISA, MASTER- CARD, AMEX, DINERS.

By stating the credit card number and expiry date, you irrevocably confirm that the final invoice or any cancellation fees can be charged to the credit card, unless another payment method is agreed on or no other payment form has taken place.

Services not utilised will not be reimbursed. Please understand that it is possible to book room categories, but not book specific rooms or floors.

Price and payment terms: If prices are stated incorrectly, we reserve the right to make adjustments and refer to the current price lists.

Vouchers

Validity of vouchers: 1 year from the date of issue. Extension and cash redemption as well as the transfer of vouchers issued in someone's name is not possible. Gift vouchers do not have an expiry date in the system. Redemption of cooperation and counter trade vouchers on request and by availability.

Airport taxi

Four Seasons - Tel.: +43/512/584157-0 or by email to office@airport-transfer.com.
Taxi Kröll – Tel.: +43/5285/62260 or by email to info@taxikroell.com

Rental cars

Europcar Munich airport - Tel.: +49/89/9735020 or Budget Munich airport - Tel.: +49/89/97586705, Budget Innsbruck airport: +43/512/287181.

Non-smoker – smoker?

Please note that our rooms are non-smoking rooms and smoking is also prohibited all throughout the dining area. You are welcome to smoke on the balcony or in the smoker's lounge.

Treatments in the wellness area?

Should you not be able to keep an appointment in our wellness area, please cancel at least one day before. Otherwise we'll have to charge you 80% of the treatment price.

When the new price list is published, all those before cease to be valid. We reserve the right to price changes, printing errors and mistakes, as well as changes to the offers.

Subject to the general terms of the Austrian Hotel Contract Conditions.
The General Terms and Conditions for the Hotel Industry can be found here to download.