Dear guests! You can be sure that we will do everything that you may have heard from us at the wrong time and a "lost" vacation with lots of space. We have the "rules of the game" for you to enjoy your vacation at the STOCK Resort. A perceptive cooperation - albeit at a distance. We look forward to seeing you all again!
Your family STOCK
The measures are continuously adapted to the official guidelines of the Austrian Federal Government
- please note that changes may occur! Status: 27.07.2020
OUR HYGIENE & SAFETY CONCEPT & GENERAL
- With our cleaning concept of the Hollu company and the associated increased cleaning and disinfection intervals, we take care of our guests and employees
- Our employees wear mouth nose protection or face shields
- Our employees are tested weekly for COVID 19
- Plexiglas panes are fitted where necessary
- The minimum distance of 1 m must be maintained in all areas of the STOCK resort
- We kindly ask you to wear your own mouth and nose protection every time you go to the buffet. Mouth and nose protection is also required for activities outside the home (use of the gondola, public transport, taxi rides, shuttle services), as is the hairdresser. We kindly ask our guests to wear the mouth-nose protection where the minimum distance of 1 meter cannot be maintained.
- According to the Austrian federal government, there is a mask requirement for everyone in supermarkets, post offices, banks, petrol stations and in the food retail sector (e.g. bakery, butcher, pastry shop).
- The STOCK resort is currently only open to guests who also stay overnight (no Day SPA & a la carte)
- Passenger lifts may only be used by single persons or persons belonging to the same household
- We ask you to refrain from "shaking hands"
ARRIVAL & DEPARTURE
- We welcome you from 2.00 p.m. - the wellness buffet is ready for you
- From 4.00 p.m. your room is available as usual
- The check out time remains unchanged at 11.00 a.m. - we kindly ask you to keep to the check out time & release of the rooms from 11.00 a.m. to ensure the cleaning & disinfection intervals for you
- you are welcome to enjoy the wellness buffet on your day of departure at 1.00 p.m.
STOCK CULINARY - FROM MORNING TO EVENING
Adults and children from 7 years of age must wear their own mouth and nose protection in the entire restaurant area
We ask you and your children to wear their own mouth and nose protection and disinfect their hands on the disinfectant dispensers and / or use the disposable gloves every time they go to the buffet
- Buffets take place in compliance with the hygiene regulations (hand disinfection) and with the necessary distance
- Wellness buffet including cake: from 1.00 p.m. - 3.30 p.m.
- Cake buffet: from 3.30 p.m. to 4.30 p.m.
- The Wellness Bar, coffee & tea are still available
- Children's buffets are replaced by children's menus - within the framework of the evening menu from 6.30 pm together with the parents - no common children's meal by the childcare
- The daily menu, wine list & bar menu are available in digital form - directly on your own device (QR Code)
- Opening hours will be adjusted if necessary
- We thank you for your understanding that it is not possible to make specific table requests for the minimum distances to be observed
- Hotel bar: The seats directly at the bar are limited
STOCK DIAMOND SPA - Cosmetics & Massage
- All treatments from the SPA menu take place
all of our therapists wear facial masks
STOCK DIAMOND SPA - Sauna & wellness area incl. relaxation rooms
- are opend - the restriction provides for a minimum distance of 1m
- also steam baths are open - for single use or for use with persons from your own family
- there are restrictions due to the distance rules in the area of the person capacities - per sauna. The maximum number of guests per sauna is indicated in front of the sauna cabin
- infusions may not be carried out at present
- our "Plauderstube" is open from 11.00 - 18.00 o'clock
- opening hours will be adjusted if necessary (longer opening hours)
OUR SWIMMING POOLS
- Are open - here too, the distance rules and the associated maximum number of persons must be observed - these are located in front of the individual pools
- Opening hours will be adjusted if necessary (longer opening hours)
STOCK ACTIVITY PROGRAM & GYM
- Courses, activities & hikes with our guides take place in smaller groups and in compliance with the distance rules (possibly limited number of participants)
- For activities outside the house we ask you to bring your mouth and nose protector with you
- The gym is open - the distance rules also apply here!
CHILD & YOUTH PROGRAMM
- All rooms are open, due to sufficiently spacious rooms we offer a lot of space
- Childcare takes place in smaller groups
- The program includes many experiences in the Zillertal nature
Supervised children's buffet and we also serve varied children's menus
YOUR GUEST ROOM
- Cleaning with the cleaning concept of the Hollu company by our trained employees
- Please note that only the chambermaid is allowed to be alone in the room during the room cleaning
- We ask you to keep to the check out time & release of the rooms of 11.00 a.m. to guarantee the cleaning & disinfection intervals for you
OUR CANCELLATION CONDITIONS
MODIFIED CANCELLATION CONDITIONS
For bookings in June 2020:
you can cancel the booking free of charge up to three days before arrival
For bookings in July, August, September, October and November - in 2020
you can cancel the booking free of charge up to two weeks before arrival
Sie können sich sicher sein, dass wir alles unternehmen dass Sie bei uns eine wundervolle Zeit und einen "sicheren" Urlaub mit viel Platz genießen können. Wir haben für Sie die "Spielregeln" für einen genussvollen Urlaub im STOCK resort zusammengefasst. Ein vertrauensvolles Miteinander - wenn auch mit Abstand. Wir freuen uns schon auf das Wiedersehen mit Ihnen allen!
Ihre Familie STOCK
Die Maßnahmen werden laufend an die offiziellen Vorgaben der Österreichischen Bundesregierung angepasst - bitte beachten Sie dass es auch kurzfristig zu Änderungen kommen kann!